Salesforce Admin 201 Certification Questions with Answers - Part 1

Admins Questions to clear Salesforce ADM 201 Certification exam 

1. A system administrator at Universal Containers needs to prevent sales representatives from editing fields on an opportunity once the

opportunity has been moved to a closed stage.

Which data validation tool can be used to accomplish this ?     Ans:-       B , C

Choose 2 answers

A. Record types and read-only page layouts

B. Workflow approvals

C. Formula fields

D. Data validation rules

2. Criteria-based sharing rules can be created for which objects?

Choose 3 answers                          Ans:- A,C,D.

A. Opportunities

B. Users

C. Accounts

D. Contacts

E. Campaign Members

3. Which permission is required to convert a lead ?

Choose 2 answers                                               Ans:-B,C

A. ’Convert Leads’ profile permission

B. ‘Create'  and 'Edit' access for leads, accounts, contacts, and opportunities

C. ‘Transfer” access for leads, accounts, contacts, and opportunities

D. ‘Import Leads’ profile permission

4. Universal Containers needs to allow a group of users to view account records they do NOT own.

Which feature can the system administrator use to meet this requirement ?

Choose 2 answers                                          Ans:-D,C

A. Account record types

B. Field-level security

C. Sharing rules

D. Public groups

5. Sales representatives at Universal Containers should be notified any time support cases related to accounts they own change status.                       Ans:-D*        

How can a system administrator accomplish this ?

A. Enable field history tracking to send an email alert to the account owner.

B. Create an auto-response  rule to send an email alert to the account owner.

C. Create a workflow rule to send an email alert to the account owner.

D. Create an escalation rule to notify the account owner.

6. Which user is listed in the case history related list for case changes made from assignment and escalation rules ?                                                              ANS- A*

A. The default case owner specified in the assignment or escalation rule

B. The automated case user specified in the support settings

C. The user who created the assignment or escalation rule

D. The owner of the case when the rule was triggered

7. A system administrator at Universal Containers needs to mass update the lead source on a number of opportunity records.

How can this be accomplished?

Choose 2 answers                                                                          Ans:-   B,D .

A. Create a list view for opportunities and update using inline editing.

B. Export opportunities and update using the import wizard.

C. Use similar opportunities to update the opportunities.

D. Export opportunities and update using the data loader.

8. When shouId a system administrator consider using the Salesforce AppExchange ?

Choose 2 answers                                                                                  Ans:-A* , D .

A. When standard Salesforce functionality needs to be extended

B. To find answers to Salesforce application questions

C. To submit ideas for Salesforce application enhancements

D. When looking for pre-built custom applications and tools

9. Which field type can be used as an external ID ?

Choose 3 answers                                                                   Ans:- B,C,E .

A. Formula field

B. Text field

C. Number field

D. URL field

E. Email field

10. A user receives an error message when attempting to log in to Salesforce.

What is the first step the Salesforce administrator should take to troubleshoot the problem?

A. Change the login IP ranges.                                                              Ans:- D .

B. Unlock the user.

C. Reset the password.

D. View the login history.

Thanks.