Salesforce Admin 201 Certification Questions with Answers - Part 2

11. Universal Containers has multiple support teams. One team handles technical support issues and another team handles billing Issue's.                             Ans:-A ,B.

Currently, both teams are using cases to track incoming issues.

When would a system administrator consider introducing a new record type for cases ?

Choose 2 answers

A. When multiple page layouts are required.

B. When different picklist values are required.

C. When different field-level security is required.

D. When different record access is required.

12. What must a system administrator consider when setting up the running user for a dashboard ?

Choose 2 answers                                                         Ans:- B & D.

A. Only users in the same role as the running user can view the dashboard.

B. The running user becomes the default owner of the dashboard,

C. Data access permissions determine what data the users can view in the source reports.

D. The running user determines the data displayed in the components on the dashboard.

13. Universal Containers needs to use cases to manage both customer support issues and internal change requests.

Which functionality should a system administrator use to meet this requirement’

Choose 3 answers                                                           Ans:-A,C,E.

A. Page layouts

B. Validation rules

C. Support processes

D. Delegated administration

E. Record types

14. Sales managers need to view and report on sales revenue across an entire company without having access to a custom object that tracks

personal time-off requests.

Which permission should a system administrator enable in a custom profile to meet this requirement in a private sharing model ?                                     Ans:-A

A. “View All for opportunities "

8. “Read for Accounts”

C. “Read for Opportunities

D. “View All Data

15. A sales user at Universal Containers has updated the opportunity stage for an opportunity in the pipeline.

What may be updated as a result of the stage change

Choose 2 answers                                                      Ans:-B,C.

A. Account rating

8. Forecast category

C. Probability

D. Sales quota

16. Which customization option is available for standard fields?

Choose 3 answers                                                            Ans:-  A,B,E.

A, Edit picklist values for standard fields.

B. Remove non-required standard fields from a page layout.

C. Delete standard fields.

D. Change the field type of standard fields.

E. Rename standard field labels in the user interface.

17. What is used to create a relationship between an Opportunity object and a Campaign object’

Choose 2 answers                                                             Ans:-C , D.

A. Campaign influence  related list

B. Opportunity sales process

C. Campaign hierarchy field

D. Primary campaign source field

18. The cloud scheduler has which capability’

Choose 2 answers

A. The cloud scheduler can be enabled at the user profile level.

B. The cloud scheduler allows users to view available meeting times on lead and contact calendars.

C. Salesforce can automatically propose multiple meeting times based on Salesforce user calendars.

D. A Custom logo can be added to the meeting request email sent to a contact or lead.

19. What is affected by changing the default locale setting for an organization?

A. Time zone

B. Currency

C. Date fields

D. Language

20 . Universal Containers has certain customers that must be placed on the Do Not Contact (DNC) list. A system administrator needs to ensure  that sales representatives do not contact these customers.

Which step should the administrator take to enforce this requirement ?

Choose 3 answers

A.      Add the Do Not Contact field to the contact layout and make it visible for all sales user profiles.

B.      Remove the phone number and email address fields from the contact page layout for DNC contacts.

A.      Filter the DNC contacts from mass email list views shared with sales users.

A.      Select the Mass Email checkbox on the DNC contact record.

B.      Make the DNC contact records private to all sales users.

Thanks,

Salesforce Admin 201 Certification Questions with Answers - Part 1

Admins Questions to clear Salesforce ADM 201 Certification exam 

1. A system administrator at Universal Containers needs to prevent sales representatives from editing fields on an opportunity once the

opportunity has been moved to a closed stage.

Which data validation tool can be used to accomplish this ?     Ans:-       B , C

Choose 2 answers

A. Record types and read-only page layouts

B. Workflow approvals

C. Formula fields

D. Data validation rules

2. Criteria-based sharing rules can be created for which objects?

Choose 3 answers                          Ans:- A,C,D.

A. Opportunities

B. Users

C. Accounts

D. Contacts

E. Campaign Members

3. Which permission is required to convert a lead ?

Choose 2 answers                                               Ans:-B,C

A. ’Convert Leads’ profile permission

B. ‘Create'  and 'Edit' access for leads, accounts, contacts, and opportunities

C. ‘Transfer” access for leads, accounts, contacts, and opportunities

D. ‘Import Leads’ profile permission

4. Universal Containers needs to allow a group of users to view account records they do NOT own.

Which feature can the system administrator use to meet this requirement ?

Choose 2 answers                                          Ans:-D,C

A. Account record types

B. Field-level security

C. Sharing rules

D. Public groups

5. Sales representatives at Universal Containers should be notified any time support cases related to accounts they own change status.                       Ans:-D*        

How can a system administrator accomplish this ?

A. Enable field history tracking to send an email alert to the account owner.

B. Create an auto-response  rule to send an email alert to the account owner.

C. Create a workflow rule to send an email alert to the account owner.

D. Create an escalation rule to notify the account owner.

6. Which user is listed in the case history related list for case changes made from assignment and escalation rules ?                                                              ANS- A*

A. The default case owner specified in the assignment or escalation rule

B. The automated case user specified in the support settings

C. The user who created the assignment or escalation rule

D. The owner of the case when the rule was triggered

7. A system administrator at Universal Containers needs to mass update the lead source on a number of opportunity records.

How can this be accomplished?

Choose 2 answers                                                                          Ans:-   B,D .

A. Create a list view for opportunities and update using inline editing.

B. Export opportunities and update using the import wizard.

C. Use similar opportunities to update the opportunities.

D. Export opportunities and update using the data loader.

8. When shouId a system administrator consider using the Salesforce AppExchange ?

Choose 2 answers                                                                                  Ans:-A* , D .

A. When standard Salesforce functionality needs to be extended

B. To find answers to Salesforce application questions

C. To submit ideas for Salesforce application enhancements

D. When looking for pre-built custom applications and tools

9. Which field type can be used as an external ID ?

Choose 3 answers                                                                   Ans:- B,C,E .

A. Formula field

B. Text field

C. Number field

D. URL field

E. Email field

10. A user receives an error message when attempting to log in to Salesforce.

What is the first step the Salesforce administrator should take to troubleshoot the problem?

A. Change the login IP ranges.                                                              Ans:- D .

B. Unlock the user.

C. Reset the password.

D. View the login history.

Thanks.

DEV-401 Exam Questions with Answers - Part 7

Q.1) Which action is NOT necessary when using declarative capabilities to the force.com platform to build custom app (3 answers)
 
  A. Write SQL queries to create reports (Answer)
  B. Build a data model
  C. Compile Code (Answer)
  D. Configure an application server (Answer)


Q.2) A developer wants to build an application on force.com platform. The data model that the users need access to applications, and the application business logic have been considered. The report and dashboard requirements have not been considered, which is true?
 
  A. Data model may not be support the business logic
  B. Dashboard may not be visible to management users
  C. Developer will not be able to load data
  D. Data model may not support the required reports (Answer)

Q.3) In a custom recruiting application, custom objects are used to track Positions and Job Posting sites (e.g: Monster.com, HotJobs.com). Each position is typically posted to many job posting sites. Which additional object is required to relate Position and Job Posting sites so that a user can report on the number of Positions associated with a given Job Posting site?
 
  A. Standard object
  B. Lookup object
  C. Junction Object (Answer)
  D. Parent Object


Q.4) In a recruiting application, a Position custom object is related to a Salary custom object. Sensitive information, such as current salary, is stored on the Salary Object. All users should be able to view position information. However, only select individuals should be able to read salary records. How should a developer accomplish this?
 
  A. Create a lookup relationship between Position and Salary, set organization wide defaults to Public Read only for Position and Private for Salary. (Answer)
  B. Create a master-detail relationship between Position and Salary; set organization wide defaults to Private fro Position and Salary.
  C. Create a lookup relationship between Position and Salary, set organization wide defaults to Private for Position and Salary.
  D. Create a master-detail relationship between Position and Salary; set organization wide defaults to Public Ready Only for Position and Private for Salary.


Q.5) How can a developer configure an approval process to prevent a record from being edited by the submitter
 
  A. Records are locked by default on submission, no action required (Answer)
  B. Set an action to lock record upon submission
  C. Create a workflow field update to make the page layout ready only
  D. Develop a sharing rule that is set to read only


Q.6) CreatedDate is a Date/time data type field.

What formula returns the number of days since the record was created?
 
  A. TODAY() - DATEVALUE(CreatedDate) (Answer)
  B. CreatedDate - TODAY()
  C. TODAY() - (CreatedDate)
  D. NOW() - DATEVALUE(CreateDate)


Q.7) Which property of a field can be edited on a page layout? (2 answers)
 
  A. Controller
  B. Field Dependency
  C. Required (Answer)
  D. Read only (Answer)


Q.8) Which statement is TRUE about Encrypted Custom Fields? Choose 3 answers:
 
  A. Encrypted fields can be included in search results. (Answer)
  B. Encrypted fields are not available for validation rules or Apex scripts.
  C. Encrypted fields can be included in report results. (Answer)
  D. Encrypted fields are not available in filters for list views, reports, and roll up summary fields. (Answer)


Q.9) What is supported by the Force.com Data Loader? (3 answers)
 
  A. perform a rollback of a transaction
  B. insert records for two different objects in a single call
  C. import data for custom objects (Answer)
  D. perform insert and update operations across a set of records (Answer)
  E. load more than 50,000 records at a time (Answer)


Q.10) When performing or updating with Data Loader, the comma dilimited file must contain a column with what values?
 
  A. Logical names of records
  B. Profile names of record owners
  C. Force.com Record IDs and Value of Record (Answer)
  D. Created time and date of records

Salesforce ADMIN Winter' 13 Certification Exam questions with answers

1. How can an administrator control which Salesforce Knowledge articles are visible to customers in the Service Cloud portal? 

                A.            Assign article type visibility using roles.

                B.            Assign article type visibility using custom components.

                C.            Assign data category visibility using profiles.

                D.            Assign data category visibility using roles.

               

                Ans : C

2. How can an administrator enhance Case Feed?

               Choose 2 answers          

                A.            Allow support users to save email drafts and submit emails for approval.

                B.            Configure a custom button in the Email publisher for SoftPhone functionality.

                C.            Add columns to the default three-column Case Feed page layout.

                D.            Customize where the publisher menu appears and which publishers to display.

               

                Ans : A,D

3. How can a customized opportunity team be used?

               Choose 2 answers          

                A.            Display the opportunity amount split for each team member.

                B.            Email team members when they are added to an opportunity team.

                C.            Display different team member fields to users depending on their profiles.

                D.            Capture additional custom information about each team member.

                Ans : B,C

4. How can an administrator use the Case to Data Category Mapping feature in Salesforce Knowledge?                

                A.            Allow support agents to create and manage data categories.

                B.            Pre-populate article search filters based on the values of case fields.

                C.            Control data category visibility using permission sets and profiles.

                D.            Track article history to see which users made changes to articles.

                Ans : B

5. What is a capability of Chatter Answers when using the Service Cloud Console?

               Choose 2 answers          

                A.            Support agents can invite customers into a private Chatter group.

                B.            Administrators can create custom page layouts for questions.

                C.            Community members can like or flag comments.

                D.            Support agents can use the Questions tab to ask questions.

                Ans : B,D

More Admin Questions will be coming soon....

Thanks,

DEV-401 Exam Questions with Answers - Part 6

1) Which options exist for calculations or analyses on reports? Choose 3 answers:
 
  A. Maintain calculations from previous runs of the report.
  B. Perform calculations on summary data. (Answer)
  C. Set parameters to highlight outliners. (Answer)
  D. Plot multiple sets of data on one chart. (Answer)

2) A developer has received confirmation that salesforce.com has enabled insertable system audit fields
      for an organization. Which ability is now enabled when using the data loader?
 
  A. Ability to insert account records setting the isDeleted field of each record
  B. Ability to insert account records setting the CreatedDate field of each record (Answer)
  C. Ability to insert account records setting the SystemModStamp field for each record
  D. Ability to insert account records setting the $MarkSync field of each record


3) Job Applications is a custom object with a lookup relationship to the custom object Positions, A
      developer would like to modify the Position fields displayed in the console mini view when a job  
      application record is viewed in the console detail view. What would a developer customize to
      accomplish this?
 
  A. the mini page layout of the position page layout (Answer)
  B. the related objects on the job application page layout
  C. the related objects on the position page layout
  D. the mini page layout on the job aplication layout


4) A developer wants to report on trends in the data. Which feature of the Force.com platform would a
      developer use to accomplish this?
 
  A. Summary Report
  B. Analytic Snapshot (Answer)
  C. Field History
  D. Matrix Report


5) Which statement is true about a custom tab?
 
  A. It can only be included in one application.
  B. It can only be included in standard applications.
  C. It can be included in as many applications as desired. (Answer)
  D. It can only be included in custom applications.


6) Which scenario requires Apex to automate the real-time business logic?
 
  A. When a user creates a new Time Off request record (a custom object) and clicks Submit for
               Approval, the Time off Request routes to the user’s manager for approval.
  B. When a user saves a New Hire record (a custom object), an outbound message is automatically
               sent with the new hire’s contact information to an external HR system.
  C. As a user saves a a new order (a custom object) , the quantity and products on the order are 
               checked against a existing warehouse stock (a custom object), then the warehouse that the 
               product will ship from on the order record is populated. (Answer)
  D. When a user enters a State and Zip code into a custom fields on a Candidate custom object, it
                must be checked against a Zip Code custom Object to ensure that the Zip code entered does
                exist in the state entered.


7) 3 Tier Model (UI, Business Logic, Data) which associated with data layer (3 answers)
 
  A. Validation Rules
  B. Workflow Rules
  C. Relationships (Answer)
  D. Objects (Answer)
  E. Fields (Answer)


8) A business requirement can be met by either a formula field or an APEX trigger. Why would you want
      to use a formula field over an APEX trigger? (2 answers)
 
  A. Formula fields do not require test matches to deploy (Answer)
  B. Formula fields allow access to resources external to force.com platform
  C. Formula fields can be created and deployed using only a browser (Answer)
  D. Formula fields allow greater control and flexibility than APEX Triggers


9) When would a developer use upsert and external IDs? (Choose two answers.)
 
  A. To integrate with an external system (Answer)
  B. To migrate customizations from sandbox to production
  C. To load related records without knowing Salesforce record IDs (Answer)
  D. To use the Force.comAPI to query for data

10) Which statement is TRUE about a profile?
 
  A. It can revoke access granted by sharing
  B. It enables object level permissions and grants access to all data (Answer)
  C. It can grant access to records using record types
  D. It controls use passwords settings

Some more DEV and ADM Questions will be posted soon....
 

Salesforce Developer Winter' 13 Certification Exam questions with answers

1. An administrator needs to create a permission set for users with different license types. What should the user license setting be?        

                A.            All

                B.            None

                C.            Standard

                D.            Salesforce

               

2. What tool is part of Developer Console?

               Choose 3 answers          

                A.            SOQL Workbench.

                B.            Query Editor.

                C.            Tests tool.

                D.            Force.com IDE.

3. What can a developer do when creating a test in Apex?

               Choose 2 answers          

                A.            Mark methods with callouts to exempt them from the code coverage                                  

                               requirement.

                B.            Simulate callouts to other systems using classes that mock callout behaviour.

                C.            Populate data for test methods using a file stored as a static resource.

                D.            Create test data by cloning data that already exists in the application.

4. What is a capability of joined reports?

               Choose 2 answers          

                A.            Export the data to a spreadsheet.

                B.            Add conditional highlighting to the data.

                C.            Schedule and email the report.

                D.            Add the joined report to a dashboard.  

5. What is a capability of Visual Workflow?

               Choose 2 answers          

                A.            Allow a user to select multiple choices for a question.

                B.            Allow a user to select the time from a popup clock.

                C.            Prevent a user from navigating to a previous screen.

                D.            Allow a user to enter formatted text and add images.

ADM Winter 13 Questions will be posted soon...

Salesforce Telephonic Interview Questions with Answers

1. What is Apex?

Ans: It is the in-house technology of salesforce.com which is similar to Java programming with object oriented concepts and to write our own custom logic.

2. What is S-Control ?

Ans: S-Controls are the predominant salesforce.com widgets which are completely based on JavaScript. These are hosted by Salesforce but executed at client side. S-Controls are superseded by Visualforce now.

3. What is a Visual force Page?

Ans: Visual force is the new markup language from Salesforce, by using which, we can render the standard styles of Salesforce. We can still use HTML here in Visual force. Each visualforce tag always begins with “apex” namespace. All the design part can be accomplished by using Visualforce Markup Language and the business logic can be written in custom controllers associated with the Page.

4. Will Visual force still supports the merge fields usage like S-control ?

Ans: Yes. Just like S-Controls, Visualforce Pages support embedded merge fields, like the {!$User.FirstName} used in the example.

5. Where to write Visualforce code?

Ans: You can write the code basically in 3 ways.

setup->App Setup->Develop->Pages and create new Visulaforce page.

Setup -> My Personal Information -> Personal Information -> Edit check the checkbox development mode. When you run the page like this, https://ap1.salesforce.com/apex/MyTestPage. you will find the Page editor at the bottom of the page. You can write you page as well as the controller class associated with it, there it self.

Using EclipseIDE you can create the Visulaforce page and write the code.

6. What are Apex Governor Limits?

Governor limits are runtime limits enforced by the Apex runtime engine. Because Apex runs in a shared, multitenant environment, the Apex runtime engine strictly enforces a number of limits to ensure that code does not monopolize shared resources. Types of limits that Apex enforces are resources like memory, database resources, number of script statements to avoid infinite loops, and number of records being processed. If code exceeds a limit, the associated governor issues a runtime exception.

7. Difference between Sandbox and Development environment?

environment for salesforce.com is crucial to change control. Salesforce.com provides the tools needed to test anything in a test environment before you implement it in your live instance. You can either test in a Sandbox environment or in a Developer environment. What is the difference? I will share what I know…

Sandbox

The salesforce.com Sandbox environment is an exact copy of your salesforce.com instance. You can copy your live instance to a sandbox environment (but you have to perform manually from sandbox to developer edition) where you can test any changes, implementations, AppExchange apps or updates. It can also be your hands-on training environment without risking your live data.

You can either copy your configuration and data into a sandbox environment or just the configuration. It acts exactly like your live instance, but be careful if you have workflow rules or automations because they will work in the sandbox as well.

I know that this sounds wonderful and if you don’t have it, you are dying to know how to get it. The problem is the cost. If you are on Unlimited Edition, then cost is not a problem because it comes included. But for Enterprise, Professional or Group Editions, you have to pay… and the price is hefty; anywhere between 25k-50k per year. For a lot of companies, that is more than they are paying for their live salesforce.com instance. So how do you test salesforce.com without Sandbox?  It is always suggested to develop application in sandbox instance then go for LIVE.

Developer Edition

Developer Edition was an edition created for development of integrations and apps, specifically for the AppExchange. It is also a great tool for testing/training in salesforce.com. What makes this a great tool is the fact that it is free. Anyone can get a Developer Edition of salesforce.com. It is a standard Enterprise Edition with very limited storage space. You cannot copy your configuration or data onto the Developer Edition, but you can customize it to match your instance’s look and feel. Once it is customized, you can use it for training, testing or anything else you want. It takes a little bit of work, but you can make it act and feel just like your live instance. The work is well worth it for the free price.

To get a copy of Developer Edition for yourself or your company go here. Play around with it. Get apps from the AppExchange. Do anything and everything that you have been scared to do your live system. If you come up with a clever way of using the system, post it on AppExchange and share your knowledge.

8. How to schedule export or take the backup of salesforce?

Salesforce allows you to obtain a copy of all your data using the data export feature.  You can generate backup files manually once every six days or schedule them to generate automatically at weekly or monthly intervals.  The backup file will come to you in the form a zip file that contains all of your organization’s data in a set of CSV (comma-separated values) files.  If you do not see the data export feature, contact salesforce.com to have the Data Export Service activated.

Step by Step Instruction:

Click Setup >Data Management > Data Export > Schedule Export.

Select the desired encoding for your export file. Leaving the default is fine.

Check the Include in export checkbox if you want to include attachments in the export (optional)

Leave the default Replace carriage returns with spaces if you want your export files to have spaces instead of carriage returns.

Select Weekly as the the frequency for the exports.

Choose start and end dates. Set the end date to sometime in the distant future such as 20 years from the begin date.

Set the time of day for your scheduled export. The export is put in a job queue and the exact time of the export will depend on the amount of activity in the queue.

You can select the types of data to include in your export. It is best to include all data in your export file. This will make sure all your organizations data is exported.

Click Save.

Points to Remember:

Formula and roll-up summary fields are never included in exports.

Articles are not included from exports.

The export notification email is sent to the email address on file for the user who created the scheduled export. There is no way to indicate another email address. If as an Administrator you want the email to go to another person, have them grant you login access, login as them and schedule the data export.

Important:

Scheduled backup exports of your data is limited to weekly exports.

You have 48 hours from the time you are notifiedthe backup is available to download the backup file.

The email notification for backups goes to the email address in Salesforce of the person logged in who schedules the backup

10. Do governor limits apply to sandbox instances?

Ans : Governor limits do apply to all Salesforce instances (trial, developer, production or sandbox environments). However code coverage and successful execution of test classes is only enforced when deploying to a production environment. 

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Hi Friends,

    Its just a base level questions. Searching for more Interview and Certification questions and will post it soon. And you can also post your queries if you have any while doing development in salesforce. I will try to give you solution for it. 

Keep in touch.....

Your's