Salesforce Admin 201 Certification Questions with Answers - Part 2

11. Universal Containers has multiple support teams. One team handles technical support issues and another team handles billing Issue's.                             Ans:-A ,B.

Currently, both teams are using cases to track incoming issues.

When would a system administrator consider introducing a new record type for cases ?

Choose 2 answers

A. When multiple page layouts are required.

B. When different picklist values are required.

C. When different field-level security is required.

D. When different record access is required.

12. What must a system administrator consider when setting up the running user for a dashboard ?

Choose 2 answers                                                         Ans:- B & D.

A. Only users in the same role as the running user can view the dashboard.

B. The running user becomes the default owner of the dashboard,

C. Data access permissions determine what data the users can view in the source reports.

D. The running user determines the data displayed in the components on the dashboard.

13. Universal Containers needs to use cases to manage both customer support issues and internal change requests.

Which functionality should a system administrator use to meet this requirement’

Choose 3 answers                                                           Ans:-A,C,E.

A. Page layouts

B. Validation rules

C. Support processes

D. Delegated administration

E. Record types

14. Sales managers need to view and report on sales revenue across an entire company without having access to a custom object that tracks

personal time-off requests.

Which permission should a system administrator enable in a custom profile to meet this requirement in a private sharing model ?                                     Ans:-A

A. “View All for opportunities "

8. “Read for Accounts”

C. “Read for Opportunities

D. “View All Data

15. A sales user at Universal Containers has updated the opportunity stage for an opportunity in the pipeline.

What may be updated as a result of the stage change

Choose 2 answers                                                      Ans:-B,C.

A. Account rating

8. Forecast category

C. Probability

D. Sales quota

16. Which customization option is available for standard fields?

Choose 3 answers                                                            Ans:-  A,B,E.

A, Edit picklist values for standard fields.

B. Remove non-required standard fields from a page layout.

C. Delete standard fields.

D. Change the field type of standard fields.

E. Rename standard field labels in the user interface.

17. What is used to create a relationship between an Opportunity object and a Campaign object’

Choose 2 answers                                                             Ans:-C , D.

A. Campaign influence  related list

B. Opportunity sales process

C. Campaign hierarchy field

D. Primary campaign source field

18. The cloud scheduler has which capability’

Choose 2 answers

A. The cloud scheduler can be enabled at the user profile level.

B. The cloud scheduler allows users to view available meeting times on lead and contact calendars.

C. Salesforce can automatically propose multiple meeting times based on Salesforce user calendars.

D. A Custom logo can be added to the meeting request email sent to a contact or lead.

19. What is affected by changing the default locale setting for an organization?

A. Time zone

B. Currency

C. Date fields

D. Language

20 . Universal Containers has certain customers that must be placed on the Do Not Contact (DNC) list. A system administrator needs to ensure  that sales representatives do not contact these customers.

Which step should the administrator take to enforce this requirement ?

Choose 3 answers

A.      Add the Do Not Contact field to the contact layout and make it visible for all sales user profiles.

B.      Remove the phone number and email address fields from the contact page layout for DNC contacts.

A.      Filter the DNC contacts from mass email list views shared with sales users.

A.      Select the Mass Email checkbox on the DNC contact record.

B.      Make the DNC contact records private to all sales users.

Thanks,

Salesforce Admin 201 Certification Questions with Answers - Part 1

Admins Questions to clear Salesforce ADM 201 Certification exam 

1. A system administrator at Universal Containers needs to prevent sales representatives from editing fields on an opportunity once the

opportunity has been moved to a closed stage.

Which data validation tool can be used to accomplish this ?     Ans:-       B , C

Choose 2 answers

A. Record types and read-only page layouts

B. Workflow approvals

C. Formula fields

D. Data validation rules

2. Criteria-based sharing rules can be created for which objects?

Choose 3 answers                          Ans:- A,C,D.

A. Opportunities

B. Users

C. Accounts

D. Contacts

E. Campaign Members

3. Which permission is required to convert a lead ?

Choose 2 answers                                               Ans:-B,C

A. ’Convert Leads’ profile permission

B. ‘Create'  and 'Edit' access for leads, accounts, contacts, and opportunities

C. ‘Transfer” access for leads, accounts, contacts, and opportunities

D. ‘Import Leads’ profile permission

4. Universal Containers needs to allow a group of users to view account records they do NOT own.

Which feature can the system administrator use to meet this requirement ?

Choose 2 answers                                          Ans:-D,C

A. Account record types

B. Field-level security

C. Sharing rules

D. Public groups

5. Sales representatives at Universal Containers should be notified any time support cases related to accounts they own change status.                       Ans:-D*        

How can a system administrator accomplish this ?

A. Enable field history tracking to send an email alert to the account owner.

B. Create an auto-response  rule to send an email alert to the account owner.

C. Create a workflow rule to send an email alert to the account owner.

D. Create an escalation rule to notify the account owner.

6. Which user is listed in the case history related list for case changes made from assignment and escalation rules ?                                                              ANS- A*

A. The default case owner specified in the assignment or escalation rule

B. The automated case user specified in the support settings

C. The user who created the assignment or escalation rule

D. The owner of the case when the rule was triggered

7. A system administrator at Universal Containers needs to mass update the lead source on a number of opportunity records.

How can this be accomplished?

Choose 2 answers                                                                          Ans:-   B,D .

A. Create a list view for opportunities and update using inline editing.

B. Export opportunities and update using the import wizard.

C. Use similar opportunities to update the opportunities.

D. Export opportunities and update using the data loader.

8. When shouId a system administrator consider using the Salesforce AppExchange ?

Choose 2 answers                                                                                  Ans:-A* , D .

A. When standard Salesforce functionality needs to be extended

B. To find answers to Salesforce application questions

C. To submit ideas for Salesforce application enhancements

D. When looking for pre-built custom applications and tools

9. Which field type can be used as an external ID ?

Choose 3 answers                                                                   Ans:- B,C,E .

A. Formula field

B. Text field

C. Number field

D. URL field

E. Email field

10. A user receives an error message when attempting to log in to Salesforce.

What is the first step the Salesforce administrator should take to troubleshoot the problem?

A. Change the login IP ranges.                                                              Ans:- D .

B. Unlock the user.

C. Reset the password.

D. View the login history.

Thanks.